FAQ

Q: WHAT IF I NEED TO MODIFY MY ORDER?
A: We have a no returns policy. We will consider refunds on a case by case basis.
    Q: WHEN I PLACE AN ITEM IN THE SHOPPING CART, AM I GUARANTEED TO RECEIVE THE MERCHANDISE?
    A: Once you've checked out, and filled in all the details regarding your order, we will ship it off immediately. 
      Q: AN ITEM I WANT IS SOLD OUT. WHEN WILL IT BECOME AVAILABLE AGAIN?
      A: Never. All items that are sold out will not be launched again.
        Q: I RECEIVED A DAMAGED PRODUCT. WHAT SHOULD I DO?
        A: Please contact us immediately, and we will communicate with you directly.
          Q: HOW DO I FIND OUT WHEN NEW DROPS ARE RELEASING AND WHEN?
          A: Through our website and our Instagram account.
            Q: HOW DO I APPLY MY DISCOUNT CODE TO MY PURCHASE? 
            A: At checkout, there will be an option to add your discount code.
              Q: WHEN WILL MY ORDER SHIP?
              A: Our third party shipping partners will be notified as soon as you place an order 
                Q: WILL I HAVE TO PAY SALES TAX?
                A: Yes, however the cost of the hoodie is inclusive of the sales tax
                  Q: WHERE DOES MY ORDER SHIP FROM?
                  A: Singapore
                    Q: MY TRACKING INFORMATION STATES THAT MY ORDER WAS ALREADY DELIVERED BUT I HAVE NOT RECEIVED IT. WHAT DOES THIS MEAN?
                    A: Please double check your address details, if the issue persists, contact us  at contact@donotcrosss.com 
                      Q: HOW DO I RETURN AN ITEM FROM MY ORDER?
                      A: We have a no returns policy
                        Q: CAN I RETURN ITEMS PURCHASED DURING SEASONAL SALE PERIODS?
                        A: No
                          Q: HOW DO I KNOW WHAT SIZE WILL FIT ME BEST?
                          A: Take a look at our sizing charts along with pictures of models wearing the hoodies. 
                            Q: HOW DO I CARE FOR THE ITEMS THAT I PURCHASED?
                            A: Follow the instructions on the waist label, but we recommend you dry clean.